Have Questions? Get Your Answers Here.

General

Q. What is Flavor?

A.

Q. Where are you located?

A. We are located just over 35 miles outside of Chicago in Geneva, IL on a 33-acre campus.

Q. Do you have an email list to get Trends and News?

A. Yes, if you would like to receive our emails, sign up here. 

Q. Do you make flavors or work with companies who put flavors in e-cigarette/e-juice inhalation products?

A. No. The flavors we sell are not approved for use in these products.

Q. How do I contact a sales representative?

A. Please email salesadmin@fona.com or visit our sales page for more information.

Flavor Samples & Orders

Q. Can I get a free flavor sample?

A. Yes, please fill out this form on our website.

Q. What is your standard Sample Size?

A. 1oz – 2oz depending on availability

Q. Are your flavors concentrated?

A. Yes, the recommended starting usage rate is 0.1% in finished application and adjust from there

Q. What is the Minimum Order Quantity for commercial orders?

A. 100lbs for dry, 105lbs for liquid.

Q. What is the Average cost/lb.?

A. $18 – $22 depending on flavor requirements (Nat, Org, etc..)

Q. What is the Lead time on orders?

A. 10 – 15 business days

Q. What are the Payment Terms?

A. Net 20, Cash in Advance

Q. Will you create flavors for us?

A. We have a vast library with over 90,000 separate recipes. As a starting point, we would be more than happy to make a selection and submit a sample for your review. If we can’t find something suitable in our library, then we can discuss whether or not you meet the minimum order quantity for custom flavor creation.

Q. Do you have a catalog / flavor list?

A. Because we have tens of thousands of flavors, we do not have a full catalog of flavors. Once we know what profile and the other variables you are interested in, we can help you narrow down and get you what you’re looking for.

Q. Do you take credit card payments?

A. No, we do not accept credit cards.

Q. Can you recommend how the flavor should be labeled?

A. Labeling a flavor on your product is based on a variety of factors, including your usage and the function of the ingredient. We cannot provide recommendations, but we are happy to help provide some general guidance — just click on live chat or give us a call.

Flavor University

Q. How much does Flavor University Cost?

A. Our Flavor University program is complimentary and at no cost to the attendee. This includes free meals at FONA during the in-person courses, materials needed during the class and all webinars are free as well.

Q. How long are Flavor University Courses?

A. Most in-person courses are 1.5 days long, starting around lunch time on day one, includes a cocktail hour and dinner, and then rejoining on day 2 in the morning. All classes typically wrap up around 3-4PM. Our regional classes are condensed to a full one-day course.

Q. Do these classes count towards a Food Science Certification?

A. Yes, the full day courses count 8 hours towards your certification, and we provide a certificate upon completion.

Q. Do you have preferred hotels and rates?

A. Yes, please visit this link to get the details and be sure to mention your visit to FONA as well.

Q. What is a current list of your classes and webinars?

A. Here is a current, up-to-date list of all our classes and webinars.

Q. Where do I sign up for a Flavor University Course?

A. Please fill out this form to apply for a class.

Q. Do you allow company’s who work solely with e-cigarette/e-juice products to attend your classes?

A. No, FONA does not accept applications to attend Flavor University classes from employees who work solely with e-cigarette/e-juice products.  Knowing that the flavors we sell are not approved for use in these products, we do not feel it is appropriate to educate you on their use without creating a possible conflict of interest.

Regulatory

Q. Do you have Organic Certified Flavors?

A. Yes

Q. Are you Halal Certified?

A. Yes

Q. Does a flavor need to be organic certified to be used in an organic certified finished product?

A. Yes, unless the flavor is not commercially available in quality, quantity, and form as the organic compliant version.

Q. What is the difference between an organic suitable/compliant flavor and an organic certified flavor?

A. An organic suitable/compliant flavor means that it may be used in an organic certified finished product as long as an organic certified version is not commercially available. It may or may not contain any organic certified ingredients. The conventional ingredients must not be produced using excluded methods, sewage sludge or irradiation and they must be compliant with 7 CFR 205.605 and 7 CFR 205.606 lists.

Organic certified flavors must be certified by an accredited certification agency and contain ≥ 95% organic certified ingredients. An organic certified flavor can also be valuable as it contributes to the overall organic content of the finished product.

Q. Does using a “Made with Organic” flavor require the annual commercial availability task?

A. FONA recommends working with your organic certification agency for final determination. However, the vast majority of certification agencies require the commercial availably task for MWO flavors.

 

How FONA Delivers flavors

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