When we refer to “we,” “us,” or “our,” we mean FONA International Inc., an Illinois corporation, or the specific division, subsidiary, or affiliate that operates the website(s), provides its content, or processes information received through it, each as appropriate and applicable (“FONA”).
When we refer to “you” or “your,” we mean the person accessing the website. If the person accessing the website acts on behalf of, or for the purposes of, another person, including an entity, business or other organization, “you” or “your” also means that other person, including an entity, business or organization.
FONA takes very seriously the privacy of its website users and the security of your personally identifiable information. It is an aim of FONA that you feel confident that your privacy is respected at all times and that due care is taken regarding your information. Accordingly, it is our policy that your information, if gathered, will never be sold or licensed to any third party.
FONA is the sole owner of the information collected through the websites. FONA may collect information from you at several different points on the website. Based upon your usage of our website, we may collect the following information: personal information, financial information and demographic information.
Information We Collect From You
In order to operate the websites and provide you with information, products, samples and services that may be requested by or of interest to you, we may collect and retain personal information (e.g., information that could be used to contact you such as full name, company name, postal address, phone number, facsimile number, email address, etc.); financial information, when provided (e.g., order information, shipping address, billing address, etc.); and demographic information (e.g., zip code, title, order history information, etc.) from you. Please note that nowhere on the websites do we knowingly collect personal information from children under the age of 13.
Your IP Address
Like many websites, each time you visit the website, we automatically collect your IP address and the web page from which you came. In order to administer the websites and to diagnose problems with our website, we use your IP address to help identify you and to gather broad demographic information about you. We may also supplement the information listed above with anonymous website traffic information that’s collected automatically when you visit our website, plus with information acquired from our joint marketing partners, from third parties, and from our affiliated companies.
We may use “cookies” in connection with operation of this website. A cookie is a piece of data stored on the computer that runs an Internet browser and is commonly used to store information about a user’s online activities, including information such as the content or advertisements that a user views or the pages a user visits within a particular website. It can contain information about you, your computer, your browser, your session, the websites you visit, and other information about you or others who use, or have used, the computer or browser you use to access the Internet. Cookies are used for record-keeping purposes: the stored information can be retrieved by our website server when you return to the website. This allows us to optimize the use of this website, may also permits us to automate the access and data-entry functions of this website (e.g., order information entry, etc.), and to store online ordering information for purchases you may make while visiting this website. The cookies we use, if any, are not linked to any personally identifiable information while using this website unless you give us permission to link personally identifiable information to one or more cookies. Please note that you give us that permission any time you register on this website, place an order through this website, or identify yourself or the computer you are using through this website.
Information Other Websites Collect From You
How We Use Personal Information
We use your personal information to help us perform transactions on the website, to deliver the products, samples, services or information you have requested, and to contact you when necessary in connection with the foregoing (including confirmations, changes, cancellations, and updates, etc.).
We may use your e-mail address to notify you about the status of your order (if you have placed one), provide customer service information, answer your questions and requests or request your participation in a survey or similar feedback program. We may also occasionally send you our e-mail updates, notifications, or other promotional information about our products and services. We may share your e-mail address with our affiliated companies to enable them to send you emails directly regarding their products and services, sales and other promotions.
If you provide us with your phone number, you may receive telephone contact from us for customer service communications, such as to ask you about your order, if you have placed one. If you call our customer service number, we may ask you for personal identification information, depending on the nature of your request, to assist us in responding to your requests and questions. We may retain this information for business purposes and to help us with future orders and requests from you.
We may occasionally use your phone number to contact you with updates, sales notifications, or other promotional information about our products, services and information in which you may be interested.
If you participate in a survey or similar feedback program (whether online, over the phone, or by mail or email) either on the website or any other website associated with FONA, we may use your personal information to manage your participation in such activity, to contact or notify you, or to fulfill our obligations. Such a website may provide you with the option of declining to receive offers or participation from us by “opting-out” of receiving this type of communication.
How We Use Financial Information
If we collect any financial information, we use your financial information to process your order, check your qualifications, and to enable you to participate in programs in which you may be eligible to participate.
How We Use Demographic Information
We use demographic information to tailor the website and communications to the interests of our users.
Transfer of Business Assets
We consider the information that you provide to us to be a business asset. Consequently, your information may be shared with a third party and may be included among transferred assets if we, any or all of our subsidiaries or affiliates, or any of their assets is ever acquired by a third party.
Disclosure of Information for Legal and Other Purposes
We may also disclose personal, financial and other information that you have provided when we determine that such disclosure is necessary to comply with law, required in connection with a legal proceeding, to cooperate with law enforcement or to protect the interests or safety of our company or other visitors to the website or users of services or products provided by us. We may also disclose personal, financial and other information that you have provided to our subsidiary and parent companies and businesses, and other affiliated legal entities and businesses with whom we are under common corporate control.
As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a website’s server. Clickstream data can tell us the type of computer and browsing software you use and the address of the website from which you linked to our website. We may use clickstream data as a form of non-personally identifiable information to anonymously determine how much time visitors spend on each page of the website, how visitors navigate throughout the website and how we may tailor our web pages to better meet the needs of visitors.
Supplementation of Information
We may supplement the information we receive from you with other information we receive from third party sources or clearinghouses. Thus, information we obtain through the website may be intermingled with and used in conjunction with information obtained through sources other than our website, including both offline and online sources.
Our Security Precautions; Geographic Location of Information
No website is 100% secure. You can usually tell whether encryption is being used by noting the “locked” or other status indicator on the browser you are using. If the browser you are using does not indicate that the session is secure (e.g. by displaying a lock, a key or similar icon), you should assume that the connection is not secure and that third parties will receive the information shared by you and us during that part of the session.
Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in your country or jurisdiction.
Child Online Privacy Protection Act (COPPA) Compliance and Related Information
The Child Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13. It is our policy to refrain from knowingly collecting or maintaining personally identifiable information relating to any person under the age of 18. If you are under the age of 18, please do not supply any personally identifiable information through the website. If you are under the age of 18 and have already provided personally identifiable information through the website, please have your parent or guardian contact us immediately using the information below so that we can remove such information from our files.
Misappropriation of Personal Information
For the purposes of any applicable law regarding notification of persons whose personal information was, or is reasonably believed to have been, acquired by an unauthorized person, any required notification may, where permitted by law, be made by the use of e-mail, telephone, fax, mail (including a notice printed in an available area of a bill or statement) or posting a notice on the website. The specific means used is up to us and we will use our judgment based on the circumstances. Where any notice is to be sent to a specific address or number (such as e-mail address, physical address, telephone number, etc.), we will use the latest available address in our records. YOU AGREE TO THIS MEANS OF NOTIFICATION.
Website and Service Updates
We may also send to you updates and service announcements about our website. You may un-subscribe or opt not to receive such announcements.
BY USING THE WEBSITE(S), YOU AGREE TO THIS CHANGE PROCEDURE.
Correcting or Updating Personal Information
If your personal information changes, you have reason to believe that your personal information as we maintain it is incorrect or if you no longer wish to participate in or receive solicitation to participate in surveys or similar feedback programs, you may contact us through the “Contact Us” form at http://www.fona.com/contact-fona/, and we shall attempt to accommodate all reasonable requests for such changes. Note that some information may only be changed by contacting the administrator of the website.
You can also send mail to:
FONA International Inc.
Attn: Phil Triolo
1900 Averill Road
Geneva, IL 60134